Shipping & Returns
Returns Policy
Personalized items can not be returned. Digital mockups are sent prior to personalization, once approved by you, they become non-refundable.
Unless there is a mistake made on our part.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. We only ship USPS and have different option available on the site.
Monster Modelworks products are mostly made to order and can take up to 10 business days to ship. An email with your tracking number will be sent to you once shipped.
Custom project delivery dates are discussed during consultation before the order would be placed.
Cataloged items arrive in house 2-3 days after ordering, than completion would be in 5 to 7 business days.
Please also note that the shipping rates for the items we sell are all weight-based and location based.